See how we’re using AI to
power the loyalty evolution
The Award-Winning Loyalty Platform Trusted By

Apply for a free Loyalty and AI Audit from the platform producing $6 billion in loyalty revenue

The way customers engage is changing, and there's a growing gap between what they expect and what brands deliver. We’ll assess your program and show you how to build loyalty before customers even make a purchase.
Next Step: Complete The Form Below To Apply For Your Free Audit
"Everything we asked for and more"

For most programs, loyalty ends when the discounts do

Most loyalty programs run on discounts. But a discount only wins the next sale, so members take it and leave when a better one comes along. What keeps them is feeling recognized. In our research with 1,769 members, that was the biggest predictor of whether they stay, and it's the gap most programs never close. We close it with Tally, our loyalty platform. Our AI decides the right reward and moment for every member, even before they buy, so they stay for how you treat them. That's how our users grow revenue 162%, and stay with us for nearly a decade.
Apply For A Free Loyalty And AI Audit
See how your program stacks up against our benchmarks from 560M+ members. Plus, discover how top brands are building loyalty before customers even buy and giving every member the right reward through AI.
[May] Bonus: Get Our 2026 Benchmark Report (1,769 Members Surveyed)

Here’s how we’ve built the next evolution of loyalty, while keeping it human in the AI age

Most loyalty platforms sell you software and leave the strategy to you. Most strategy firms hand you a deck and leave the building to your IT team. Phaedon does both. That means a more custom program that actually keeps your members. Here's why it works so well:
We know what members actually want
Our Humanizing Loyalty study surveys 1,769 members across 5 industries every two years, so we know what to reward, when to surprise and what stays relevant.
The team that’s run loyalty for the Fortune 100
We’ve led loyalty strategy for Hilton, Mars and other Fortune 100 brands. Our team designs yours around recognition, surprise and relevance.
AI decides the next move for every member
Native AI Intelligence spots which members are about to churn, lapse or upgrade. Your team tests the move, picks the segment that responds, then scales it.
The platform your marketing team runs without IT (Tally)
Most loyalty platforms are too basic to scale or too rigid to change. Tally ships campaigns, tier rules and recognition moments the same week with no IT ticket, and 180+ integrations into your CRM, POS, app and email.
Painless migration: keep every point and tier
Our team carries over every point, tier and record with zero downtime, so your program keeps running and members never notice.
“Tally is the engine behind our program’s growth. It’s delivered everything we asked for, and more.”
Head of Loyalty
Fortune 100 Hospitality Brand

Meet the world’s leading loyalty experts

For 30+ years, we've built loyalty programs for Hilton, Mars, Hyatt and other Fortune 100 brands. We've tested every type of program and reward. Now we know exactly what keeps members coming back year after year, and we build that for your brand, custom.
Kris Tremaine
Chief Executive Officer
Tony Cleveland
VP IT, Security & Data Privacy
Denise Holt
SVP Strategy & Research
Mark Halterman
Chief Technology Officer

And More

Dedicated Loyalty Experts
PROUD MEMBERS OF
Loyalty360
ICLP
Loyalty Expo
Forrester Wave Participant
Apply For A Free Loyalty And AI Audit
See how your program stacks up against our benchmarks from 560M+ members. Plus, discover how top brands are building loyalty before customers even buy and giving every member the right reward through AI.
[May] Bonus: Get Our 2026 Benchmark Report (1,769 Members Surveyed)

Three easy steps to a loyalty program that grows like the best

Step
1

Apply for a free audit from the Phaedon loyalty experts

The same senior team that’s built loyalty programs for Hilton, Hyatt and other Fortune 100 brands runs your audit personally. Because it’s real, hands-on work, we only take a limited number of companies that fit. Complete the form on this page to apply.
Step
2

See how to improve your loyalty program and benchmark it against our data

If you qualify, we benchmark your program against the best in your category, on a dataset of 560M members and $6 billion in loyalty revenue. You’ll see exactly where you stand, where your gaps are limiting growth, and where you lose members before they ever buy. Then we show you what the leaders do differently, like turning reporting into decisions with AI, so you walk away knowing what to copy.
Step
3

Get a clear plan to close your gaps and grow

You’ll walk away with a clear, prioritized plan: what’s holding your program back, what to fix first, and the exact moves the leading brands use to grow. It’s yours to keep. If it’s the right fit on both sides, we can put that plan to work on the platform together. If not, the plan is still yours to keep.

Hear how loyalty leaders got members spending more thanks to Phaedon

“Tally is the engine that has powered our program’s growth. It’s delivered everything we have asked, and more.”
Phaedon Client
Head of Loyalty, Fortune 100 Hospitality Brand
“[Placeholder testimonial — Fortune 100 loyalty leader on strategy and team outcomes]”
[Client Name]
[Title, Company]
“[Placeholder testimonial — Fortune 100 loyalty leader on migration and program performance]”
[Client Name]
[Title, Company]
Free Audits Still Available For [May]

Apply for your free loyalty audit

You'll see how your program stacks up against the brands leading your category, where your growth is leaking, and where members slip away before they ever buy. We'll also show you the moves those leaders make that you don't, starting with how they turn reporting into decisions with AI.
Next Step: Complete The Form Below To Apply For Your Free Audit

This is for you if:

You run loyalty for a hospitality, travel, entertainment or retail brand
You want members who stay even when competitors offer better deals
You're done waiting on IT for every campaign change and tier rule
You want strategy, platform and migration from one team that owns the outcome

Frequently asked questions

Are you a software company or an agency?

Both, and that's the point. Buy loyalty software and the strategy is on you. Hire a strategy firm and the build is on your IT team. Phaedon does both, with one team that owns the outcome from strategy to platform to migration, so you're not stitching a deck to someone else's build. You get the people who've built loyalty programs for some of the world's biggest brands, and Tally, the platform they run them on.

How exactly do you use AI?

Concretely, not as a buzzword. Tally's AI reads each member's transaction, tier and engagement signals and flags who's about to churn, lapse or upgrade. Your team tests the right reward and moment for that segment, keeps the version that responds and scales it. It also turns reporting into action, so instead of a dashboard telling you what happened, you get the next move to make. In the audit, we point that same intelligence at your program and show you where AI would move your numbers first.

What's actually changed about loyalty?
AI changed where loyalty starts. More customers now discover, compare and decide with AI before they ever reach your program, so the best programs shape the relationship before the first purchase and deepen it after, where most still only do the second half. It's also raised the bar on relevance: members expect to feel recognized, not just discounted, which our research with 1,769 members found matters more to them than any discount. The programs winning now are the ones using AI to close that gap, and the audit shows you where yours stands.
What do I get from the audit?

A clear, prioritized read on your program, personalized to your data. You'll see:

• Where you stand against the top programs in your category, benchmarked on a dataset of 560 million loyalty members

• The gaps limiting your growth, and how to close them

• Where you're losing members before they ever buy

• Real examples of how leading brands are applying AI, and the lessons they're learning

• A ranked plan of what to fix first, yours to keep whether or not you ever run Tally

How do I get a business case I can take to my CFO?

That's what the audit is built to give you. Beyond the plan itself, you get the case for change in your CFO's language: where the growth is, what's worth going after first, and how your program ranks against the category. It's structured to hand straight to finance, so the case for acting doesn't rest on your word alone.

Can we keep our Salesforce, CRM and POS while running Tally?

Yes. Tally sits on top of the stack you already run, connecting to your CRM, POS, app and email through a broad library of integrations, so they keep working as they do today. Your system of record stays your system of record, Salesforce or otherwise. Tally handles the loyalty layer, not a rip-and-replace.

How do you migrate without losing members, points or tier status?

Our team runs the migration end to end. We reconcile every member record, point balance and tier status against your source before we cut over, then move in stages so your program keeps running and members keep earning without a gap. You're not rebuilding the program or managing the move, we handle it.

What happens to our data?

Your data stays yours, handled under SOC 2 Type II controls. We use it to benchmark your program against the top performers in your category. We don't sell it, and your identifiable data isn't shared beyond the providers we need to run the audit, under contract. Any benchmarks others see are aggregated and de-identified.

Who runs the audit, and what do you need from us?

Senior strategists from the team behind programs like Hilton, Mars and Hyatt, not junior analysts running a template. To start, we just need read access to the basics: your program structure, tiers and recent performance. From there they do the work and come back with your benchmark and a clear set of priorities. You're not building anything or spending engineering time to find out where you stand.

Is my brand the right fit?

This is built for brands running a loyalty or rewards program in hospitality, travel, entertainment or retail. You don't need a program the size of Hilton's for it to pay off. The same thinking behind the world's biggest programs works on one a fraction of that size, and that's who most of this is built for. If you want members who stay even when a competitor offers a better deal, and you're done waiting on IT to change a campaign or a tier rule, you're who we built this for. The application takes a couple of minutes and tells us quickly whether it's a match.

If we're not evaluating right now, when should we start?

Sooner is better, and the audit costs you nothing to find out. The shift to AI-led loyalty is happening now, and the gap between the programs using it and the ones that aren't widens every quarter. The audit doesn't touch your current contract or platform, so you can see exactly where you stand and what to do well before any decision is due. Move first and you set the benchmark others chase.